Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: January 15, 2025 | Effective Date: January 15, 2025

1. Information We Collect

At ondriquelora, we collect various types of information to provide you with exceptional cross-platform mobile game development services and educational resources. Understanding what information we gather helps you make informed decisions about using our platform.

  • Personal Information: When you create an account or contact us, we collect your name, email address, phone number, and professional details relevant to game development.
  • Technical Data: We automatically collect information about your device, browser type, IP address, operating system, and how you interact with our platform.
  • Learning Progress: For our educational programs, we track your course completion, skill assessments, project submissions, and learning achievements.
  • Communication Records: We maintain records of your correspondence with our support team, feedback submissions, and participation in community discussions.
  • Payment Information: When you purchase services, we collect billing addresses and payment details through secure, encrypted payment processors.

2. How We Use Your Information

We use the information we collect for specific, legitimate purposes that directly benefit your experience with ondriquelora's services. Here's exactly how your data helps us serve you better:

Service Delivery: Your personal information enables us to provide personalized game development learning experiences, customize course recommendations, and deliver technical support tailored to your needs.

Platform Improvement: We analyze usage patterns and feedback to enhance our educational content, improve platform functionality, and develop new features that address real developer challenges.

Communication: We use your contact information to send important updates about your courses, notify you of new learning opportunities, and respond to your inquiries promptly.

We never sell your personal information to third parties or use it for purposes unrelated to our game development education mission.

3. Information Sharing and Disclosure

ondriquelora takes a conservative approach to sharing your information. We only share data when it's absolutely necessary for service delivery or legally required.

Service Providers: We work with trusted third-party services for payment processing, email delivery, and cloud hosting. These providers have strict contractual obligations to protect your data and can only use it for specified purposes.

Legal Requirements: In rare circumstances, we may disclose information to comply with legal processes, protect our rights, or respond to government requests in accordance with Australian privacy laws.

Business Transfers: If ondriquelora undergoes a merger or acquisition, your information may be transferred as part of that transaction, but the new entity must honor these privacy commitments.

Consent-Based Sharing: We may share anonymized, aggregated data for industry research or educational purposes, but only when individual users cannot be identified.

4. Your Rights and Choices

Under Australian Privacy Principles and international privacy standards, you have significant control over your personal information. We've made it easy to exercise these rights.

Access Your Data

Request a complete copy of all personal information we hold about you, including learning progress and account history.

Correct Information

Update or correct any personal information that's inaccurate or outdated through your account settings or by contacting us.

Delete Your Data

Request complete deletion of your account and associated data, subject to legal retention requirements.

Data Portability

Receive your data in a structured, machine-readable format to transfer to another service provider.

Restrict Processing

Limit how we process your information while maintaining your account access for essential services.

Withdraw Consent

Opt out of marketing communications, data analysis for platform improvement, or other consent-based processing.

5. Data Security Measures

Protecting your information is a fundamental responsibility we take seriously. Our security approach combines industry-standard technologies with rigorous internal policies.

Encryption

All data transmitted to and from our servers uses TLS 1.3 encryption

Access Control

Strict employee access limits based on job requirements

Secure Storage

Data stored in encrypted databases with regular security audits

Regular Backups

Automated backups with secure, geographically distributed storage

We conduct quarterly security assessments, maintain incident response procedures, and require all team members to complete privacy and security training annually.

6. Data Retention and Deletion

We retain your information only as long as necessary to provide services, comply with legal obligations, and maintain legitimate business records. Different types of data have different retention periods:

Data Type Retention Period Purpose
Account Information Duration of account + 2 years Service delivery and support
Learning Progress Duration of account + 5 years Certification and credential verification
Payment Records 7 years from last transaction Tax compliance and dispute resolution
Support Communications 3 years from last contact Service improvement and quality assurance
Marketing Data Until withdrawal of consent Communication preferences and targeting

When retention periods expire, we securely delete data using industry-standard deletion procedures that ensure information cannot be recovered or reconstructed.

7. International Data Transfers

ondriquelora operates primarily within Australia, but some of our trusted service providers may process data in other countries. When international transfers occur, we ensure adequate protection through:

Adequacy Decisions: We prefer service providers in countries that the Australian Government has determined provide adequate privacy protection.

Contractual Safeguards: All international service providers sign comprehensive data protection agreements that meet Australian privacy standards.

Standard Contractual Clauses: We use internationally recognized contractual clauses that provide legal protection for transferred data.

Regular Monitoring: We continuously assess the privacy practices of all service providers and terminate relationships that don't meet our standards.

8. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and improve our services. We're transparent about what tracking occurs and give you control over these technologies.

Essential Cookies: These cookies are necessary for basic platform functionality, including user authentication, security features, and maintaining your session while navigating courses.

Performance Cookies: We use these to understand how users interact with our platform, identify popular content, and optimize the learning experience based on usage patterns.

Functionality Cookies: These remember your preferences, such as language settings, course bookmarks, and interface customizations to personalize your experience.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. We provide detailed cookie management options in your account settings.

9. Changes to This Privacy Policy

Privacy laws and our business practices evolve, so we may need to update this policy periodically. We're committed to transparency in how we handle these changes.

Notification Process: We'll notify you of significant changes through email, platform notifications, or prominent website notices at least 30 days before changes take effect.

Version History: We maintain a record of policy versions and change dates, available upon request for users who want to track how our practices have evolved.

Consent for Changes: For material changes that expand data collection or sharing, we'll seek explicit consent before implementing the new practices.

Continued Use: Your continued use of ondriquelora services after policy changes take effect constitutes acceptance of the updated terms, unless explicit consent is required.

Privacy Questions and Concerns

We're committed to addressing your privacy questions promptly and thoroughly. Our privacy team is available to help you understand our practices and exercise your rights.

Email Address
info@ondriquelora.sbs
Phone Number
+61 2 4962 5650
Postal Address
366 Keira Street
Wollongong NSW 2500
Australia

We typically respond to privacy inquiries within 48 hours and resolve complex requests within 30 days, as required by Australian privacy legislation.